Shipping

Shipping & Delivery

At Luma Jewellery, we believe in keeping things clear, honest, and reliable — just like our jewellery. Below you'll find everything you need to know about how and when your order will reach you.

UK Delivery

  • Free, fully insured delivery across the UK on all orders.
  • Made-to-order pieces: Please allow approximately 2–3 weeks for production before dispatch.
  • Ready-to-ship items: Dispatched within 1–2 business days.
  • All orders are sent via Royal Mail Special Delivery or DHL Express, requiring a signature upon receipt.
  • You’ll receive a tracking number as soon as your piece is on its way.

International Delivery

  • Tracked & insured delivery is free on orders over £500.
  • For orders under £500, a flat fee of £30 will apply.
  • Delivery timeframes vary by location, typically 5–10 business days.
  • Local duties and taxes may apply and are the responsibility of the recipient.

Dispatch & Tracking

Once your piece is ready:

  • You’ll receive an email with your tracking link and expected delivery date.
  • Your jewellery will be securely and discreetly packaged, with no mention of value on the outer box.

Click & Collect – London

Prefer to collect in person? You’re welcome to do so from our London office by appointment:

Luma Jewellery
First Floor, 41 Greville Street
London, EC1N 8PJ
Email: info@lumajewellery.com

Simply choose “Click & Collect” at checkout and we’ll be in touch to arrange a convenient time.

Missed Deliveries & Redelivery

If you miss your delivery, the courier will leave a card with redelivery or collection instructions. In the rare event of a delivery issue, please contact us promptly at info@lumajewellery.com.

Need Help?

If you have questions about shipping timelines or need your order by a specific date, reach out — we're happy to help.

Customer Care
📧 info@lumajewellery.com